IT Brief Ireland examines a critical issue in construction: claims are rarely won or lost at the point of dispute. Instead, they are shaped much earlier, through the records created during project delivery.

On most projects, site teams prioritise progress and coordination, while documentation is often inconsistent or completed after the fact. As information moves from site to commercial teams, important context can be lost. This makes it harder to clearly demonstrate cause, impact, and entitlement when issues arise.

The article highlights how this gap continues to create risk across the industry, especially on complex projects where small details can have significant commercial consequences.

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